FAQS
Got Any Questions ?
- Technology, Capability & Operations
- Order Fulfilment, Transportation & Distribution
- Customs & Compliance
- Costs & Pricing
- Performance, KPIs, Security & Safety
What systems do you use to track stock?
We use a WMS with barcode tracking for receiving, storage, picking, and dispatch. RFID can be reviewed if your project needs it.
Do you support cold chain logistics?
Yes. We support cold storage zones and controlled handling to keep temperature-sensitive goods stable
Do you have weight or size limits?
It depends on the product and storage method. Share dimensions and weight and we’ll confirm.
Can you handle returns?
Yes. We can receive returns, inspect them, update inventory status, and follow your restock/hold rules
Which industries do you serve?
We work with businesses that need organized storage and consistent dispatch, including temperature-sensitive goods.
Do you help improve supply chain processes?
Yes. We can suggest practical improvements for layout, picking flow, accuracy routines, and dispatch planning.
Can you support urgent deliveries?
When cut-off times and routing allow, yes. We can prioritize urgent picking and dispatch.
What certifications do you have?
Certification needs vary by industry. Tell us what you require and we’ll share what applies and what documentation is available.
How do you handle damaged goods and claims?
We record condition at receiving, separate damaged stock, and report quickly with clear documentation so you can decide next steps.
Do you do picking, packing, and fulfilment?
Yes. We handle picking, packing, staging, and dispatch as part of fulfilment.
Can you do kitting and repacking?
Yes. We can support kitting, repacking, and relabeling based on your guidelines.
Do you support e-commerce fulfilment?
Yes, depending on your order volume, cut-offs, and integration needs.
Can you support promotions and bundling?
Yes. We can follow packing rules for bundles, promo packs, and gift packing.
Do you provide transportation and delivery?
Yes. We support transportation coordination for local and regional delivery.
Which areas do you serve?
We support UAE distribution, and GCC support can be aligned based on lane and requirements
Do you offer last-mile delivery?
Yes. We support last-mile coordination to complete deliveries smoothly.
Can you handle cross-dock and transloading?
It depends on cargo type and timing. Share the route and volume and we’ll confirm feasibility.
Do you help with customs clearance and documents?
Yes. We support customs clearance coordination and port documentation handling.
What documents are needed for import/export?
Usually invoices, packing lists, and shipping documents—exact requirements depend on the shipment.
Do you help with duty, VAT, and compliance?
Yes. We support duty/VAT guidance and documentation steps aligned with customs requirements.
Can you help with international shipping requirements?
Yes. Share origin/destination and commodity details and we’ll guide the needed documents and steps
How do you charge for services?
Pricing typically depends on storage type, space usage, handling activity (in/out), and transport requirements.
Do you have minimum volume requirements?
It depends on the service scope. We can support both smaller and larger operations with aligned pricing.
How are tariffs and fees calculated?
Based on the agreed rate card for storage/handling and the shipment’s customs/documentation needs.
Do prices change in peak season?
If volumes require extra capacity or manpower, terms may change—this is clarified in the quotation.
How do you measure inventory accuracy?
Through barcode scans at key steps and reconciliation checks to catch differences early.
Do you offer real-time dashboards?
We provide WMS-based visibility and reporting. Dashboard format can be aligned to your needs.
Can we track orders and deliveries online?
We can share order status and dispatch updates based on the reporting setup agreed with you.
Do you offer SLAs?
Yes. SLAs can be set for receiving, picking accuracy, dispatch timing, and reporting cadence
How do you keep goods safe and secure?
Through controlled storage routines, organized locations, and disciplined handling processes
Do you monitor temperatures for sensitive goods?
Yes. Temperature-zoned storage and controlled handling are used to support cold-chain stability.
