Introduction

At AWM, your privacy is important to us. As a leading 3PL warehousing and logistics provider in the UAE and GCC, we are committed to protecting the information you share with us while using our services. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

AWM collects information to provide efficient, reliable, and secure warehousing and logistics services. This may include:

• Contact details such as name, email address, phone number, and company information.
• Shipping and delivery information including addresses, order details, and product types.
• Account login information for clients using our online portals.
• Transaction and service usage information, including inventory tracking and shipment history.
• Cookies and analytics data from our website to improve user experience.

How We Use Your Information

The information collected is used to:

• Manage your orders, shipments, and inventory efficiently.
• Provide timely customer support and respond to inquiries.
• Process customs clearance, documentation, and regulatory compliance.
• Improve our services, including warehouse operations, logistics planning, and delivery accuracy.
• Communicate with you about updates, promotions, and service offerings.

Data Sharing and Security

• AWM does not sell or rent your personal information to third parties.
• Your information may be shared with trusted partners such as transport providers, customs authorities, and IT service providers strictly for operational purposes.
• We implement physical, technical, and administrative safeguards to protect your data from unauthorized access, disclosure, or misuse.

Cookies and Online Tracking

Our website uses cookies and similar technologies to enhance user experience, track service usage, and optimize content. You can manage cookie preferences through your browser settings.

Your Rights

You have the right to:

• Access, update, or correct your personal information.
• Request the deletion of your data, where applicable.
• Opt out of promotional communications.
• Raise concerns about how your data is handled.

Retention of Information

AWM retains personal and transactional data for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Significant changes will be communicated via email or website notifications.

Contact Us

If you have any questions or concerns regarding your privacy or how your data is handled, please contact: